Q. What products do you sell?

A. We sell a huge range of Baseball Caps..... over 270 styles & colours. Something for everyone!

Q. What size are your baseball caps?

A. Most of our Baseball Caps are "One-Size-Fits-Most", but we have numerous Extra Large Size Baseball Caps for those with a Big Head.

Q. Where can I buy your products?

A. At this time you can only purchase our caps online.

Q. How do I care for your caps?

A. We recommend that you hand-wash our caps in warm water with some washing powder, and allow them to drip-dry. This will retain the shape of the cap better than if you were to machine wash the item.

Q. How do I make an order?

A. Firstly you browse our product range and "Add" any products you wish to buy to your "Shopping Cart". When you are ready to "Checkout" you will be either asked to login (if you are an existing customer) or establish a new account with us. Creating a new account is quite simple, but it is necessary so that we know your contact details for any current and future purchases that you may make.

Q. Can I track my order?

A. Yes. Our website allows you to track any current orders to find out what is happening. You simply need to login to My Account page and all your current & previous Order details will be available.

Q. What if I forget my password?

A. Click on the Forgotten Password page and submit your email address, and from this you will receive a NEW password. Please note that we are unable to send your EXISTING password via email due to security reasons, but feel free to change it back to the original password when you log back in.

Q. Do you have a minimum or maximum number of hats I can order?

A. No. You can order a single cap or you can order 1,000 caps! We will cater for any orders you would like to make.

Q. What if there is a problem with my order?

A. We have tried to do everything in our power to ensure that there are no problems, however there may be isolated cases where something goes wrong. In this situation please Contact Us as soon as possible and we will do everything to ensure a satisfactory outcome.

Q. What happens if I order an item that is not available?

A. Our policy is to ensure that all products listed on our website are actually in stock at the time you make an order. Therefore it is unlikely that you will ever order a cap that is not available. However, if unusual circumstances occur whereby we are unable to immediately dispatch your chosen item, we will do everything we can to ensure that you receive it as soon as possible.

Q. What payment methods do you accept?

A. You can choose either of the following methods to pay: 1) Credit card payment (VisaCard, MasterCard, American Express or Diners Club Cards accepted) via Paypal secure processing page 2) Use your PayPal account to pay 3) Internet Banking 4) Direct Deposit at your local St George branch 5) Money Order or 6) Bank Cheque.

Q. How do I pay by Credit Card directly through your site?

A. After you choose to "Checkout" you will be prompted to follow our quick & easy 4 step Order process. Step 2 is called "Payment Information" whereby you will select the "Credit Card / Paypal" option. Continue and you will be briefly directed to Paypal's secure server to either input your credit card details or pay via a Paypal account.

Q. Is it secure to pay by Credit Card via Paypal?

A. Definitely. They use a highly secure system which utilises full strength SSL to protect the connection between you and them.

Q. How do I pay using my Paypal account?

A. Choose "Credit Card / Paypal" payment option when during the "Checkout" process. You will be redirected to the Paypal website where you must login and make payment.

Q. How do I pay by Internet Banking?

A. This payment option is only available to Australians. You must have already setup an internet banking facility attached to your normal bank account. Typically this type of facility will have a "Pay Anyone" option which will allow you to transfer funds to our own bank account. Details of our bank account will be provided during the Order process. Please provide your name or Order Number as a reference.

Q. How do I pay by Direct Deposit?

A. This payment option is only available to Australians. In order to make a Direct Deposit you can visit your local branch of the St. George Bank and complete a deposit slip and pay over the counter. You will be provided all of our necessary bank account details via email once you have lodged your order online. After we receive this payment into our account, we will post your hats immediately.

Q. How do I pay by Money Order?

A. This payment option is only available to Australians. Money Orders can be purchased from your local Australia Post Office. Please forward the Money Order to our postal address which will be provided to you in the email sent as confirmation of your Order. After we receive this payment into our account, we will post your hats immediately. We are unable to accept International Money Orders due to the excessive fees charged by Australian Banks for processing this type of payment.

Q. How do I pay by Bank Cheque?

A. This payment option is only available to Australians. Bank Cheques can be purchased from any bank branch in Australia. Please forward the Bank Cheque to our postal address which will be provided to you in the email sent as confirmation of your Order. After we receive this payment into our account, we will post your hats immediately. We are unable to accept International Bank Cheques due to the excessive fees charged by Australian Banks for processing this type of payment.

Q. Do I have to pay tax?

A. All orders shipped to Australian destinations are subject to 10% GST, which have already been added to the prices you will see online. All orders shipped outside Australia are GST free.

Q. Where will you deliver your hats to?

A. We will gladly dispatch our Baseball Caps to absolutely any of the 195 Countries (that we know of) on earth.

Q. How much does shipping cost?

A. Simple. Ship to anywhere within Australia and it will cost you $5.95 AUD. Ship to anywhere in the World (Other than Australia) and it will cost you $10.95 AUD.

Q. When will my item be shipped?

A. Once we have received payment we will try our very best to dispatch all deliveries within 48 hours. You will receive an email notifying you that your goods have been dispatched via Australia Post.

Q. When will my item arrive?

A. We would expect that you receive your hats within 3-7 days (inside Australia) or 7-12 days (outside Australia.

Q. Can I insure my shipment?

A. We do not at present have an option available to insure your goods via our current "Checkout" process, however please Contact Us if you are interested in this option.

Q. What delivery options are available to me?

A. At present we deliver all of our good via standard Australia Post delivery. We have limited the number of delivery options firstly because we find that the goods will normally arrive within an acceptable timeframe, and also so we can make our Shipping Costs simple and easy to understand.

Q. What happens if my delivery does not arrive?

A. If your delivery does not arrive say 2 weeks after you receive your email confirming that the goods have been dispatched, please Contact Us.

Q. How much do your hats cost in my own currency?

A. There is a "Choose Currencies" drop-down list located at the top of our Home Page. We have available 147 different currencies to choose from, so you easily see how much our products cost in your own currency.

Q. How often do you update the currency exchange rates?

A. This is a manual process which we undertake once every 24 hours.

Q. Will the price I see in my own currency be exactly the final price I pay?

A. Probably not. The exchange rates we provide on our website can at best be considered a close estimate of the final cost in your own currency. The final amount paid however will be in Australian dollars, so the eventual amount that you will pay depends on the exchange rate used by your chosen method of payment. You can however expect the amount shown to be close to the amount you will pay, so long as there have been no major exchange rate fluctuations since we last updated the rates on our website.

Q. What if I am not happy with an item/s that I have bought?

A. Here at Oz Baseball Caps we believe that no-one should have to pay for a product that they are not completely happy with. For this reason we have decided to provide all customers with a "100% Money Back Guarantee" on all our products, with no questions asked. This means that if you are not fully satisfied with the hat/s you receive from us, simply return them and we will give you a refund less the original postage cost.

Q. How do I return a hat that I am dissatisfied with?

A. Please post the item/s back to us within 21 days of receiving the email confirming delivery. Our address is Oz Baseball Caps, PO Box 326, Lake Cathie, NSW, 2445, Australia. We would also appreciate if you would print out and fill in our standard Returns Form (pdf) to be included with the hat/s.

Q. Can I exchange an item?

A. Yes. Simply return the item you do not want, including a Returns Form (pdf) with the item, and clearly indicate that you would prefer a different item rather than a refund.

Q. Can I request how an item will be refunded?

A. Not if your original purchase was made via the Paypal website (either by Paypal transfer or Credit Card). In this case we must make any refunds via the Paypal website in order for us to receive a refund for the Paypal fee that was deducted from your purchase cost.

Q. Will you give my personal information to anyone else?

A. No. We will never, ever, ever give your personal information (name, contacts details etc) to anyone under any circumstances, expect in the very unlikely event that we are required to by law.

Q. Where can I find out more information about how you deal with my personal details?

A. Please click on our Privacy Policy page to find out more details regarding this issue.

Q. What is your policy regarding Feedback/Contact from customers?

A. We welcome and feedback or questions that anyone wants to send us. In fact, we actively encourage any communication that will help us improve our offering to customers, no matter how small or trivial an issue might seem to you. Please let us know exactly what you think at all times.

Q. What options are available for providing Feedback or making Contact?

A. Please go to our Contact Us page where you will be able to email us directly, mail us directly, or submit details via our Web Form.

Q. How long will it take for you to respond?

A. We will try to contact you immediately where possible, however our general policy is that we never take any more than 24 hours for a response.